Q.
How do I check the status of My ACCESS Florida account?
A.

You can check the status of your account online at any time. You will just need to take a few minutes to set up a My ACCESS account on the ACCESS Florida website. You can also check the status of your account by calling customer service at (866) 762-2237.

Q.
Is it possible to change my My ACCESS Florida user name?
A.

The system may ask you to change your user name during the initial selection process, if someone else already has that user name. However, once the system accepts your chosen user name, it cannot be changed.

Q.
I was previously an ACCESSS Florida benefit recipient, but later stopped receiving benefits. How do I recertify?
A.

You may have a recertification option in your My ACCESS account. However, that option may lapse, if you take too long to recertify. If you don’t see that option, you will need to enter your My ACCESS account and choose the “Apply for Additional Assistance” option.

Q.
Do I need to fill out a recertification application, even if there are no changes to my household status?
A.

Yes, whenever you are applying to have your account recertified you need to fill out the recertification application, regardless of how many changes there have or have not been to your household status.

Q.
When do I need to fill out my recertification application?
A.

You need to fill out a recertification application on or before the 15th day of your last month of benefits.

Q.
I recently moved to Florida. Can my benefits from my previous state be check from or transferred to ACCESS Florida?
A.

No, out of state benefits cannot be checked or transferred through the Florida ACCESS system.

Q.
I forgot my user name or password for My ACCESS. What do I do?
A.

You can choose the “Forgot Password” or “Forgot User Name” option on the log in page of My ACCESS and follow the steps to recover your information.

Q.
How long does approval take?
A.

If you are approved, you should hear back within 30 days.

Q.
How long do benefits last?
A.

The length of time that benefits last varies from case to case, but is usually between 6 and 12 months.

Q.
What is an EBT card and how do I use it?
A.

You ACCESS Florida food stamp benefits will be put on an EBT card, which looks like a credit card. Simply swipe it in grocery store checkout lines as you would a credit card to use your benefits.